At Quack Opens we're committed to the integrity and authenticity of every product we sell. Please read this policy before you order.
In short: no refunds or returns for change of mind. If your order arrives damaged, is incorrect, or isn't as described, we'll make it right.
Change of mind
Because trading cards are collectible and condition-sensitive, we don't offer refunds, returns or exchanges if you simply change your mind. This includes:
- Changing your mind or no longer wanting the item
- Pack or box contents (pull rates are random and set by the manufacturer)
- Market price changes after purchase
- Sealed products that have been opened
- Accessories that have been opened or used
Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
Damaged, incorrect or faulty items
If your order arrives damaged, you receive the wrong item, a card isn't as described (for example, the condition doesn't match the listing), or an accessory is faulty, please email us at info@quackopens.com.au as soon as possible. Please include:
- Your order number
- Clear photos of the outer packaging
- Clear photos of the item and the problem
Contacting us promptly (ideally within 7 days of delivery) helps us resolve things quickly and lodge any claim with the courier.
For a major problem, you can choose a refund or a replacement. For a minor problem, we'll repair, replace or refund the item within a reasonable time. Where a return is needed, we'll cover the return postage.
After delivery
Every card is sold in the condition described in its listing at the time of sale. Once your order has been delivered, we can't cover damage or wear that happens afterwards, such as from handling, sleeving, storage, play or transport. Cards are collectibles, not items with ongoing servicing, so there is no warranty beyond the condition described.
Lost or undelivered orders
- If your order hasn't arrived, or is marked as delivered but you haven't received it, contact us and we'll open an investigation with the courier. Investigations can take up to 14 business days.
- If the parcel is confirmed lost or wasn't delivered to you, we'll send a replacement (if in stock) or give you a refund.
- Please check your shipping address at checkout. If an order is returned to us because the address was incorrect or incomplete, we can re-send it once you pay the extra postage.
Order cancellations
You can cancel an order before it ships. A 6% fee applies to cover payment processing and handling costs. Once an order has shipped it can't be cancelled, but the change of mind and Australian Consumer Law sections above still apply.
Sealed products
- Factory-sealed products (booster packs, boxes, tins, etc.) are sold sealed as supplied by the manufacturer. Pack contents are random.
- Minor cosmetic marks on outer packaging, such as small dents or corner wear from manufacturing or normal handling, are common and aren't considered damage. Significant damage in transit is covered above.
Single and graded cards
- Every single is checked for authenticity and graded for condition before listing. If a card doesn't match its listed condition, it's covered under "Damaged, incorrect or faulty items" above.
- Grades on graded cards are given by independent grading companies (e.g. PSA, BGS, CGC). We can't accept returns because you disagree with a grading company's assessment.
Accessories
- Accessories include sleeves, binders, toploaders, storage boxes, deck boxes and playmats.
- Small cosmetic variations that don't affect function aren't considered faults. Faulty accessories are covered above.
Refunds
- Approved refunds are made to your original payment method.
- Please allow 7 to 10 business days for the refund to appear, depending on your bank or payment provider.
Questions? Email info@quackopens.com.au.
