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Frequently asked questions
Where do you ship?
Australia-wide, plus the United States, United Kingdom, Hong Kong and Singapore.
International orders go by tracked Australia Post International Express, with postage calculated at checkout. UK orders need a minimum of A$300. International orders over 1.5 kg need a custom shipping quote, so please contact us first.
How much does shipping cost?
We charge a flat rate shipping:
Standard bubble mailer: $10 — fits up to 100 singles
Standard package: $15
Order size over 5kg: $40
International: tracked Express, calculated at checkout by weight (from $44.95 to the US, Hong Kong and Singapore; UK flat $75.95 on orders of A$300+).
When will I get my order?
Order by 7pm Sydney time and we ship the next business day. Weekend orders placed by 7pm Sunday ship on Monday, and public holidays move dispatch to the next business day.
Every card is sleeved and team-bagged (toploaded from $3), and every order is bubble-wrapped in a padded mailer. You'll get an email with tracking once it's on its way. Delivery times vary depending on your location.
What is the return policy?
No refunds or returns for change of mind. Trading cards are collectible and condition-sensitive, so we can't take back cards you no longer want, opened sealed product or used accessories.
If something's wrong, we'll make it right. If your order arrives damaged, is incorrect, or a card isn't as described, email info@quackopens.com.au with your order number and photos (ideally within 7 days of delivery). Your rights under the Australian Consumer Law always apply.
Can I cancel my order?
You can cancel before your order ships. A 6% fee applies to cover payment processing and handling. Once an order has shipped it can't be cancelled, but our refund policy still applies.
