Frequently asked questions
Where do you ship?
We currently ship exclusively within Australia. Due to the prohibitive costs associated with international freight, we are unable to offer overseas delivery at this time. We apologize for any inconvenience this may cause.
How much does shipping cost?
We charge a flat rate shipping:
Standard package: $15
Order size over 5kg: $40
When will I get my order?
All orders are processed and shipped within 48 hours, Monday through Friday. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
Due to the collectible and condition-sensitive nature of trading cards, sealed products and accessory items, and to prevent issues relating to tampering and misuse, we have a strict No Returns, No Refunds policy. Please read the following policy carefully before making a purchase.
ALL SALES ARE FINAL
Once an order has been placed and processed, all sales are final. We do not accept returns, refunds, or exchanges for any reason, including but not limited to:
- Buyer's remorse or change of mind
- Dissatisfaction with pull rates
- Minor variations in card condition, packaging, or manufacturer print quality
- Delays caused by shipping carriers or suppliers
- Any sealed products that has been opened or tampered with.
Read more here: Refund and Returns
Can I cancel my order?
Cancellations prior to shipment are permitted; however, a 6% cancellation and processing fee will apply.
This fee covers merchant processing costs and administrative handling.
Once an order has been shipped, it is no longer eligible for cancellation.